Welcome to Customer Services

Customer Services are available to clients in the UK and Ireland from Monday to Friday 9-00am to 5-30pm (except UK/Irish public holidays). We will endeavour to reply to your emails and web enquiries within 24 hours of receipt.

Customer ServicesCMS Distribution's customer service team is dedicated to providing the best possible non-technical after-sales service regarding your order.

Contact us for all your non-technical service queries such as Order Queries, Courier Issues, Returns Issues or just General Information regarding CMS Distribution.

Tracking Your Order and Obtaining PODs

To track your Deliveries to UK Domestic Destinations:

You can track your order and obtain proof-of-deliveries through our website's direct link to our couriers, DPD. This service works for orders whether they were placed online or directly through your account manager.

Simply search for the order in question, then click the "Track Order" link next to it for real-time information on the status of your order; simple!

For details on how to obtain proof of delivery please refer to our Proof of Delivery page.

Click here to track your orders


To track your Deliveries to Irish Domestic Destinations:

All deliveries to Northern Ireland and Republic of Ireland where we used DPD for Parcels and the Palletline network for pallets. For details of your order and to obtain proof-of-deliveries please contact us.

Contact Customer Services:

Email: customer.services@cmsdistribution.com

Telephone UK: +44 (0)208 962 2442
Fax UK: +44 (0)208 968 6478

Telephone Ireland: +353(0) 94 937 4061
Fax Ireland: +353 (0)94 938 1098

Returns DepartmentOur Returns Department will process any faulty returned items when accompanied with a valid RMA number. In the first instance contact our Returns team to request an RMA number or you can process your return online. An RMA (Returns Material Authorization) number will be issued in order that you can return your product for warranty replacement. Upon receipt of your product, the returns team will endeavour to repair/replace or credit your product within 3 working days.