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Drobo Pro DRPR2M31 DroboCare Extended Warranty 1 Year
This product is no longer available (EOL, End-of-Life)
Part number: 54179Manufacturer product ID: DRPR2M31
UPC Code: UPC094922045140
Box quantity: 1*
Sub-category: Warranties
Manufacturer: Drobo
Weight (Kg): 0.05
Warranty period: 24 Months
The DroboCare support program extends the standard warranty term and phone support included with your Drobo purchase
Key Features- Extended Services & Support Program
- Advance Hardware Replacement
- Phone & Web Support
- Renewable in 1 or 3-Year Increments
Drobo DRDPR2M31 DroboCare Enhanced Warranty - 1 Year for Drobo Pro
DroboCare. Simple, Powerful Protection for Your Drobo Storage.
The DroboCare support program extends your peace of mind beyond the standard warranty term and phone support included with your Drobo purchase. In fact, DroboCare gives you more, even during your standard warranty period.
The Fastest Way to Get Up and Running Again
With DroboCare, if something goes wrong, we’ll send you a replacement Drobo or DroboPro right away, so you’ll have it in a few days. With the standard warranty, we are able to ship a replacement only after we receive your unit.
Your Business Safety Net
With DroboCare, you receive twelve months of phone and web support for your technical issues during local business hours. With the standard warranty, technical support is provided for the first 90 days following purchase.
Trust Your Drobo to DroboCare
The DroboCare Support program is available if your products are still under standard warranty or currently protected by DroboCare. It can be renewed, one year at a time, as long as the Drobo product you are protecting is still being sold
Standard Warranty | Standard DroboCare | 3 Year DroboCare | |
Term | One or two years, depending on product and country | One year increments | Three years |
Renewal | Cannot be renewed | Can be renewed for one year period as long as the product is still being sold.2 | None |
Hardware Replacement | Hardware repair or exchange — when we receive your Drobo unit, we'll either repair it or send you a replacement.1 | Advanced replacement — when you call, we'll send your replacement same day. Next business day delivery available in US and select European countries.5 | Advanced replacement — when you call, we'll send your replacement same day. Next business day delivery available in US and select European countries.5 |
Technical Support | 90 days from date of purchase.4 | 12 months of 24x7 technical support from date of activation.3 | 36 months of 24x7 technical support from date of activation.3 |
1 The terms governing the DroboCare Support program can be found at support.drobo.com
2 Sold by an authorized Drobo Inc. Reseller and unit is still under standard warranty or currently protected by DroboCare. Terms of renewal may vary by region, please contact your local reseller or Drobo sales office.
3 DroboCare must be activated within 30 days of DroboCare purchase.
4 Availability of technical support is subject to local business hours.
5 Order must be received by 1 pm local time for same-day ship. See DroboCare terms for next business day delivery restrictions.
*Box quantity refers to the number of units contained in
this product's outer packaging. It does not refer to the
number of products purchased for the quoted unit price unless otherwise stated.
