To request an Return Merchandise Authorisation (RMA), please complete the form below and a member of our team will contact you shortly regarding your returns.
* denotes mandatory fields
NB max 10 items per RMA request, your request will not be actioned unless all fields are completed.
All requests are subject to Warranty Terms & Conditions.
1. Any shipping costs incurred in returning product to CMS Distribution is the customer’s responsibility.
2. Goods will not be accepted from the carrier unless clearly marked with a CMS Distribution RMA number.
3. Warranty will be void unless returned in suitable packaging.
4. Your RMA request will not be actioned unless the request form is completed in full.
5. The RMA must be returned within 14 days from the date of issue of the RMA number.
6. The RMA number is only issued for the goods stated above.
7. We reserve the right to credit or replace faulty units with a product of equal or greater specification. In the case of a credit current products will be credited at current price, “end of life” products will be credited at the equivalent current product price. Subject to the maximum credit value not exceeding the original invoice value.
8. All products will be inspected for shortages; these will be noted and may be deducted in the case of a credit.
9. No credit or replacement will be given for units that have been physically damaged
10. We reserve the right to return any no fault found products.
11. The product warranty is valid for one year from the date of invoice unless otherwise stated.
12. By submitting an RMA request via this website you are agreeing to the terms and conditions stated above.