FAQs

ORDER & DELIVERY

I did not receive all the products I ordered

We apologise for the inconvenience! If you only received parts of your order, first compare what you received with what is on your delivery note.

If you have not received all your products or have received the wrong products, please let us know which products are missing/incorrect by emailing order.nordics@cmsdistribution.com

How long is the delivery time?

Our goal is always to have your order delivered as fast as possible. Therefore, our delivery time is 1-2 working days within Sweden and 2-4 working days within other Nordic countries.

Can I adjust my order?

If you need to change anything with your order, please contact your sales contact person or email order.nordics@cmsdistribution.com as soon as possible and we will be happy to adjust your order.

FREIGHT

What are the freight costs and MOQ?

When placing orders at Newgen, please be aware of below regarding freight and MOQ:s.

For orders below 10 000 SEK/1 000 EUR, a freight cost of 200 SEK/20 EUR will be added to your order.
MOQ is based on inner carton qty

For more information, please email order.nordics@cmsdistribution.com

Do you ship internationally?

For sales and shipping options, please contact your sales contact person or email us at order.nordics@cmsdistribution.com

RETURN & REFUND

What is the RMA/aftersales routine?

All RMA inquiries should be sent to rma.nordics@cmsdistribution.com

In order to receive a valid RMA number, please follow the procedures below:

The return request shall include product number, quantity, error description, purchase date and invoice number.
Send the RMA request form to above email address (rma.nordics@cmsdistribution.com)
Then you will receive a valid RMA number

When you ship an RMA case/package, please follow the procedures below:

Mark package/shipment with RMA number
Package/shipment should include customer receipts for all defect units

If the above instructions are followed and the return conditions are met, a credit note will be issued. Otherwise, the return will be rejected and sent back at your expense.

I have received a damaged item. What do I do?

If you have received a delivery containing damaged items, we apologize for that!

Please contact us by sending us an email at rma.nordics@cmsdistribution.com, and we will make sure to help you as fast as we can.

Include the following when contacting us:

A photo of the damaged products
Your order number

PAYMENT

Which payment options are accepted?

Please reach out to your Sales contact directly to confirm your payment options.