London, United Kingdom – 30th July 2026 – CMS Distribution, a leading value-added technology distributor, today announced a new distribution partnership with BigPanda, which builds the context layer for Agentic ITOps. As enterprise IT operations grow more fragmented and complex, BigPanda helps organisations move from manual, reactive operations towards autonomous operations grounded in a shared operational context.
The partnership enables CMS Distribution’s UK&I channel partners to bring the BigPanda Agentic ITOps platform to enterprises looking to automate manual and reactive workflows across IT operations, including NOC, SRE, and incident management. BigPanda provides a connected team of IT agents that prevents incidents before customers are impacted and autonomously resolves them when they are.
As enterprises manage increasingly complex hybrid environments across observability, cloud, and service management platforms, operations teams remain trapped in manual, reactive workflows. The BigPanda IT Knowledge Graph unifies fragmented enterprise knowledge, from documented organizational context to informal, tribal knowledge, giving AI agents the understanding needed to reason and act autonomously. The result: enterprise IT operations shift from reacting to incidents and outages to preventing disruption and moving from manual coordination to agentic execution.
Through CMS Distribution’s established partner ecosystem and specialist experience in the observability market, BigPanda will gain additional reach across UK&I resellers, managed service providers, and enterprise-focused solution partners. The agreement supports growing demand for agentic IT operations solutions that help customers improve uptime, streamline incident management, and make better use of existing observability investments.
“Enterprise IT is still stitched together across monitoring, observability, and service management teams. That fragmentation is the real constraint,” said Chris Loveridge, EMEA Regional Vice President at BigPanda. “CMS gives us the reach to help more organisations adopt Agentic ITOps by giving AI the operational context to reason, coordinate, and act where teams still have to do that work manually.”
“CMS Distribution has built a strong position as a leading distributor for observability solutions in the UK, and BigPanda is a natural addition to our portfolio,” said Ed Bateman at CMS Distribution. “By combining BigPanda’s agentic ITOps capabilities with our specialist channel expertise, we can help partners address a critical customer challenge: reducing operational noise and enabling IT teams to act faster, with better context and greater confidence.”
CMS Distribution will support BigPanda with channel development, partner recruitment, enablement, demand generation, and access to a broad network of resellers and solution providers across the UK&I. The partnership strengthens CMS Distribution’s ability to offer a comprehensive observability and operations portfolio spanning monitoring, automation, service reliability, and AI-driven incident management.
The agreement reflects a shared commitment to helping UK&Iorganisations modernise operations, improve resilience, and reduce the cost and complexity of managing critical digital services.
BigPanda is available to CMS Distribution partners in the UK and Ireland with immediate effect.
If you would like to learn more or have any questions, please reach out to Stuart Riches, by emailing him at stuart.riches@cmsdistribution.com or phoning him on +44 1423 44 7859.
ABOUT CMS
CMS Distribution helps technology brands grow and succeed by connecting innovative products with the right customers. Since 1988, we’ve represented over 200 world-class manufacturers, bringing emerging technologies to market and scaling established brands through value-added services that deliver real results.
ABOUT BIGPANDA
BigPanda builds the context layer for Agentic ITOps. The IT Knowledge Graph unifies fragmented operational data into a shared foundation, so connected agents can reason, coordinate, and act with bounded autonomy—built on open architecture, not a single vendor’s walled-off data. BigPanda empowers the teams that keep the digital world running. Visit bigpanda.io.
FOR MORE INFORMATION
CMS Distribution
Stuart Riches – Senior Vendor Manager
Email address: stuart.riches@cmsdistribution.com Main Tel: +44 1423 44 7859
Website: www.cmsdistribution.com
Ed Batemen – Sales Manager
Email address: ed.bateman @cmsdistribution.com Main Tel: +44 208 962 2551
Website: www.cmsdistribution.com
BigPanda
Jenne Barbour – Head of Corporate Marketing
jbarbour@bigpanda.io
