The Professional Services offering allows you to extend installation to your customers, allowing for easy implementation of the products to ensure they get up and running as quickly and as smoothly as possible.
The package includes a Certified Sales Engineer who provides remote install services to ensure the customer gets the solution installed correctly and is up and running as quickly and as cleanly as possible. The package also includes:
• A scoping call
• Final handover and sign-off
A Health Check service is also available. The Health Check service can be offered to existing customers who have purchased products, to ensure they are utilising the solutions to the best of their ability. This session covers:
• Review of the current health status of the solution
• Best practices for management to best utilise the resource
• Recommendations and escalation of any issues