Solution Services
We offer a range of post-sales services, including handling RMA for our vendors and troubleshooting any end-user issues.
Professional Service
The Professional Services offering allows you to extend installation to your customers, allowing for easy implementation of the products to ensure they get up and running as quickly and as smoothly as possible.
The package includes a Certified Sales Engineer who provides remote install services to ensure the customer gets the solution installed correctly and is up and running as quickly and as cleanly as possible. The package also includes:
• A scoping call
• Installation
• Configuration
• Troubleshooting
• Final handover and sign-off
A Health Check service is also available. The Health Check service can be offered to existing customers who have purchased products, to ensure they are utilising the solutions to the best of their ability. This session covers:
• Review of the current health status of the solution
• Best practices for management to best utilise the resource
• Recommendations and escalation of any issues
Featured Vendors
Why CMS Solutions?
Trusted Advisor
Engaging customers with subject
matter experts add value and
customers will come back, knowing
they will be supported.
Quote with confidence
Knowing that your solutions have been
signed off by an accredited technical
resource means that you and your
customer quote confidently
Continuous Growth
As CMS onboards new and disruptive technology, the technical services team can assist with training & introducing brands to your customers.